Delete Your Account & Data

Connext (apps: Connext, Connext Rider, Connext FleetOps). Operated by CarVach. Last updated: 24 July 2026.

You can request deletion of your Connext account and its associated personal data at any time, using either method below.

Option 1 — Delete in the app (immediate)

Open your Connext app and sign in.
Go to Profile (or the Account tab).
Tap Delete Account and confirm.

Your account is deactivated and your personal data is erased immediately, and you are signed out.

Option 2 — Request by email

If you can't access the app, email support@connextindia.com from the address on your account, or include your registered mobile number, with the subject "Account deletion request". We verify your identity and complete the deletion within 7 days.

What is deleted

On deletion we permanently remove the personal data linked to your account, including:

Your name, email, and GSTIN;
Your mobile number is unlinked and anonymised;
Saved addresses and in-app notifications;
Push-notification tokens;
For driver-partners: KYC document images, vehicle number, home address, and payout details.

What is retained, and why

For legal, tax, accounting, and fraud-prevention obligations under applicable Indian law, records of completed transactions (trip and payment records) are retained in an anonymised form that is no longer linked to your identity. These are kept only as long as the law requires and are not used to contact or profile you.

Timeframe

In-app deletion is immediate. Email requests are completed within 7 days of identity verification. Anonymised transaction records are retained for the statutory period (typically up to 8 years for tax records) and then deleted.

Contact

Questions about deletion or your data: support@connextindia.com. See also our Privacy Policy.