Last updated: 2 October 2026. This policy explains how Connext ("we", "us") collects, uses, and protects your information when you use the Connext customer and driver/partner apps and related services (the "Platform"). It is provided in accordance with India's Digital Personal Data Protection Act, 2023 (DPDP) and the Information Technology Act, 2000.
We share the minimum necessary data: a driver's name, vehicle, rating, and live location with the assigned customer (and vice-versa, the pickup/drop and trip OTP with the driver); with payment processors to collect/settle payments; with mapping providers (Google) to power geocoding, distance, routing and address search; with cloud/storage and messaging providers that host the Platform; and with authorities where required by law. We do not sell your personal data.
The apps do not contain advertising or analytics SDKs. We do not track you across other companies' apps or websites, and we do not share data with data brokers. The only third parties that receive personal data are the service providers below, each for the single purpose shown, acting on our instructions:
Separately from service providers, the driver assigned to your booking sees the pickup and drop addresses, the sender and receiver names and phone numbers you provide, and your first name — the minimum needed to carry out the delivery.
Data is stored on managed cloud infrastructure. KYC documents are kept private and served only via short-lived signed links to authorised reviewers. We retain personal data for as long as your account is active and as required for legal, tax, and dispute-resolution purposes, after which it is deleted or anonymised.
You may access or correct your information from the app's profile screen, and request deletion of your account and personal data via Profile → Delete Account in the app. Your account is deactivated for 60 days, during which signing in again reactivates it; after 60 days it is permanently deleted — auxiliary data such as saved addresses, notifications and push tokens are removed and your account is anonymised. You may also write to our Grievance Officer below.
We use encryption in transit (HTTPS), access controls, rate limiting, and signed, time-limited access to sensitive documents. No method of transmission or storage is completely secure, but we take reasonable measures to protect your data.
The Platform is not intended for individuals under 18.
We may update this policy; the "Last updated" date reflects the latest version.
Connext, India. Email: privacy@connextindia.com. We will acknowledge and address grievances within the timelines required by law.
This document is a good-faith template and should be reviewed by qualified legal counsel before public release.